Frequently Asked Questions
Everything you need to know about your OSIM experience
What shipping methods do you offer?
We provide standard, expedited, and next-day delivery options. Shipping costs and delivery timelines are calculated at checkout based on your location and selected service.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times vary by destination and will be displayed during the checkout process.
How do I contact customer support?
Our dedicated support team is available via email at support@osim.com or through our live chat feature on the website from Monday to Friday, 9:00 AM to 6:00 PM EST.