Returns & Exchanges
At OSIM, we stand behind the quality of our wellness products and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your peace of mind.
Initiate Your Request
Contact our customer support team or log into your account to submit a return request within 30 days of delivery.
Prepare the Package
Securely pack the item in its original packaging, including all accessories, manuals, and promotional gifts that were included with the order.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location to be sent to our inspection center.
Receive Your Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing